Your privacy is our priority

ec444's Privacy Policy

Learn how your personal information is collected, stored, and kept safe on the ec444 platform — all covered in this detailed privacy policy.

Last Updated: This privacy policy became effective in 2026. ec444 reserves the right to amend this policy at any time, and you will be notified of any changes via email or through the website. Continued use of the site means you accept the updated policy.

1. Introduction and Scope

ec444 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users and are always committed to protecting your personal information.

This privacy policy ("policy") tells you what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. This policy applies to ec444's website, mobile platform, and other digital services.

By using our platform, you accept the terms of this privacy policy. If you disagree with any part of this policy, we ask that you do not use our services. For any questions, contact us at: [email protected].

This policy applies only to individuals aged 21 or older. Minors are strictly prohibited from using our platform.

2. What Information We Collect

A

Information You Provide Directly

When you open an account on ec444, make deposits or withdrawals, or contact support — we collect the following information:

  • Full name and date of birth
  • Email address
  • Mobile number (for bKash, Nagad, or Rocket verification)
  • National ID (NID) or other identity documents
  • Payment information (mobile banking number)
  • Account password (stored in encrypted form)
B

Automatically Collected Information

The following technical information is collected automatically when you use our platform:

  • IP address and device type
  • Browser and operating system information
  • Login date, time, and session duration
  • Gameplay logs and betting history
  • Information collected via cookies and web beacons
  • Page visits, click patterns, and time spent on the site
C

Information Received from Third Parties

During the identity verification (KYC) process and for fraud prevention purposes, we may sometimes verify information from trusted third-party services. This information is used solely for security and legal compliance purposes.

3. Purpose of Using Your Information

ec444 uses your personal information only for the following legitimate purposes:

  1. Account management: Registration, login, password recovery, and account verification.
  2. Payment processing: Completing and verifying deposit and withdrawal transactions.
  3. Customer support: Helping you with questions, complaints, and issues.
  4. Fraud prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
  5. Legal compliance: Adhering to applicable laws and regulations.
  6. Platform improvement: Data analysis and testing to improve the user experience.
  7. Communication: Sending important updates, security alerts, and service-related notifications.
  8. Responsible gaming: Identifying unusual gameplay patterns to support users.

Your information will never be used beyond the purposes listed above. We do not sell your information to third parties without your consent.

4. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device. ec444 uses cookies to maintain your login session, remember your preferences, and improve the performance of the platform.

What Types of Cookies Do We Use?

  • Essential cookies: Required for the site's core functionality — these cannot be disabled.
  • Functional cookies: Remember your language and other preferences.
  • Analytics cookies: Help improve the site by analyzing user behavior.
  • Security cookies: Used to prevent fraud and unauthorized access.

Managing Cookies

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

5. Sharing Information with Third Parties

When Information Is Shared

ec444 may share your information with third parties only in the following limited situations:

  • Payment processors: Minimum information required to verify bKash, Nagad, and Rocket transactions.
  • Technology service providers: For server hosting, cybersecurity, and analytics services — under strict confidentiality agreements.
  • Law enforcement agencies: When required by government directive or court order under Bangladeshi law.
  • Fraud prevention agencies: With regulatory bodies to investigate suspicious activity.

Sale of Information Is Prohibited

ec444 never sells your personal information to advertisers or any other commercial entity. All third parties we work with are required to comply with our privacy standards.

6. Data Security Measures

SSL Encryption

Our entire website is secured with SSL (Secure Socket Layer) technology. All information flowing between your browser and our servers is encrypted, making it impossible for third parties to read.

Password Hashing

Your password is never stored in plain text. Industry-standard hashing algorithms are used to protect passwords, so they cannot be recovered even in the event of a data breach.

Access Controls

Only authorized staff can access your information for specific, approved purposes. All access is logged and regularly audited.

Secure Data Storage

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Data backups are stored securely.

7. Your Rights and Controls

ec444 respects your rights over your own information. You may exercise the following rights:

  • Right of access: You can request to know what information we hold about you.
  • Right to correction: You can request that incorrect or outdated information be corrected.
  • Right to deletion: After closing your account, you can request that your information be deleted (unless there is a legal obligation to retain it).
  • Right to restrict processing: You can request that your information be used only for specific purposes.
  • Right to object: You can request at any time that marketing communications be stopped.
  • Right to data portability: You can request an export of your data in a standard format.

To exercise these rights, email [email protected]. We generally respond within 30 business days.

8. Data Retention Period

ec444 retains your information only for as long as necessary. The general policy is as follows:

  • Account information: While the account is active and, after closure, for a period determined by legal obligations.
  • Transaction records: For the period required under financial regulatory rules.
  • KYC documents: For the period specified by legal requirements.
  • Gameplay logs: For a limited period for dispute resolution and fraud detection.
  • Marketing consent: Marketing communications stop immediately after consent is withdrawn.

Once the specified retention period has passed, your information is securely deleted or anonymized so that you can no longer be identified.

9. Protection of Minors

ec444 strictly enforces a 21+ age policy. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please let us know at [email protected].

10. Policy Changes and Updates

Notice of Changes

ec444 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

  • A notification will be sent to your registered email address.
  • A clear notice will be displayed on the website.
  • The "Last Updated" date at the top of the page will be changed.

Use After Changes

If you continue to use ec444 after being notified of a policy change, you will be considered to have accepted the updated policy. If you do not agree with the revised policy, you may contact [email protected] to request that your account be closed.

11. Contact Us

If you have any questions, concerns, or requests about this privacy policy, do not hesitate to get in touch with us. Our privacy team considers every request with the utmost care.

For privacy-related requests, please include "Privacy Request" in the subject line of your email and send it from your registered email address. This will help us verify your identity quickly and securely.

Email Support

[email protected]

Live Chat

Available 24/7 in Bengali

Response Time

Usually within 30 business days